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Solar Light, LLC

Privacy Policy

Effective Date: [7/17/26]


Solar Light Company, LLC and Optronic Laboratories, LLC (collectively, the “Company,” “we,” “our,” or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, or use our online services.


By using our website, you consent to the practices described in this Privacy Policy.


Information We Collect


We may collect the following categories of information:


Information You Provide Voluntarily

  • Name

  • Email address

  • Telephone number

  • Company name

  • Mailing address

  • Information submitted through contact forms, quote requests, surveys, or customer support inquiries

  • Information submitted through our AI chatbot


Information Collected Automatically

When you visit our website, we may automatically collect information including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Referring website

  • Pages visited

  • Date and time of visits

  • User interactions with our website

  • Cookie and tracking technology data


AI Chatbot Information

We use an AI-powered chatbot provided by Chatbase, Inc. When you interact with the chatbot, information that you voluntarily provide may be collected, processed, and stored by Chatbase on our behalf to respond to inquiries, provide customer support, operate the chatbot, and improve chatbot performance. Please do not submit sensitive personal information through the chatbot unless specifically requested and necessary.


How We Use Your Information

We use information we collect for purposes including:

  • Providing products, services, and customer support

  • Responding to inquiries and requests

  • Improving our website, products, and services

  • Conducting analytics and website performance measurement

  • Personalizing website content and user experience

  • Sending marketing communications where permitted by law

  • Conducting surveys and market research

  • Maintaining website security and preventing fraud

  • Complying with legal obligations


Google Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website.


Google Analytics may collect information such as:

  • Pages viewed

  • Website interactions

  • Device and browser information

  • Approximate geographic location

  • Referring websites

  • IP address information (which Google may truncate or process in accordance with its policies)


This information helps us evaluate website performance and improve user experience.

Google Analytics uses cookies and similar technologies to collect and process data. Information generated about your use of this website may be transmitted to and stored by Google.


For more information about how Google processes information, visit:

https://policies.google.com/privacy


You can opt out of Google Analytics by installing Google's browser add-on:

https://tools.google.com/dlpage/gaoptout


Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Operate and secure the website

  • Remember user preferences

  • Analyze website traffic and performance

  • Improve user experience

  • Support marketing and advertising activities where applicable


Cookies may be classified as:


Strictly Necessary Cookies

Required for website functionality and security.


Analytics Cookies

Used to understand how visitors interact with our website, including through Google Analytics.


Functional Cookies

Used to remember your preferences and settings.


Marketing Cookies

Used to help deliver relevant advertising and measure marketing effectiveness where applicable.


Depending on your location, you may be presented with a cookie consent banner allowing you to accept, reject, or manage non-essential cookies.


You can also control cookies through your browser settings. Disabling certain cookies may affect website functionality.


Sharing of Information

We do not sell your personal information.


We may share information with trusted third-party service providers who help us operate our business, including:

  • Website hosting providers

  • Analytics providers such as Google Analytics

  • Customer relationship management systems

  • Email service providers

  • AI chatbot service providers including Chatbase

  • Professional advisors and legal service providers

  • These providers may process information only for legitimate business purposes and under appropriate contractual safeguards.


We may also disclose information:

  • To comply with legal obligations

  • To respond to lawful requests by governmental authorities

  • To protect our rights, property, or safety

  • In connection with a business transaction such as a merger, acquisition, or sale of assets


Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

 

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

 

Your Privacy Rights

Depending on your state or country of residence, you may have rights regarding your personal information, including:

  • The right to know what information we collect

  • The right to access personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information, subject to applicable exceptions

  • The right to opt out of certain data processing activities

  • The right to withdraw consent where consent is the basis for processing

  • To exercise any applicable privacy rights, please contact us using the information below.

 

Marketing Communications

You may opt out of receiving marketing communications from us at any time by:

  • Clicking the unsubscribe link included in marketing emails; or

  • Contacting us at the email address below.

 

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised effective date.

 

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact:

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